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We want you to be satisfied with your Strivima purchase. If you are not completely happy with your order, you may request a return or refund subject to the conditions below.

Return Eligibility

  • Returns are accepted within 14 days of the item's delivery date.

  • Items must be returned in new, unused condition, with all original packaging, accessories, and documentation included.

  • Products showing signs of wear, damage, misuse, alteration, or improper use are not eligible for a refund.

  • Items designated as Final Sale are not eligible for returns, exchanges, or refunds.

Merchandise Fit & Sizing

For Strivima merchandise, including apparel and other wearable products, customers are responsible for selecting the appropriate size, fit, and style before placing an order.

A refund or return will not be issued solely because a merchandise item does not fit as expected, is too large or too small, or the customer changes their mind about the selected size or fit.

Merchandise may be eligible for a refund when the issue is the result of a quality or manufacturing problem, such as a significant defect in materials or workmanship.

Normal differences in fit, personal sizing preferences, or selecting an incorrect size are considered the customer's responsibility and do not qualify as a quality-related refund.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or an approved quality-related issue.

We recommend using a trackable shipping service when returning an item. Strivima is not responsible for items that are lost or damaged during return transit.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or denied.

If approved:

  • Your refund will be issued to your original payment method.

  • Please allow 5–10 business days for your financial institution to process the refund after the refund has been issued.

Original shipping charges are non-refundable unless the return is the result of our error or the product arrived damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled within 15 minutes of purchase, provided they have not entered the fulfillment process.

After this cancellation window expires, the order can no longer be canceled.

Final Sale Items

Items designated as Final Sale are not eligible for returns, exchanges, refunds, or cancellations.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the shipping box and packaging

  • A description of the issue

For merchandise, refunds related to product quality will be considered when the issue is caused by a manufacturing or quality defect. Fit, sizing, or personal preference does not constitute a quality defect.

We will review the information provided and work with you to determine an appropriate resolution.

Exchanges

At this time, we do not offer direct exchanges.

If you need a different item or merchandise size, you may return the eligible item for a refund if it meets the applicable return requirements and then place a new order.

Please note that selecting the correct merchandise size and fit is the customer's responsibility.