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Shipping Locations

Strivima ships to select locations within North America and internationally, depending on the product and shipping availability.

Certain equipment and merchandise may be eligible for international shipping. Shipping availability, rates, and delivery options may vary based on the product, destination, package size, weight, and applicable carrier restrictions.

During checkout, you will be shown the shipping options and applicable shipping charges available for your order and destination.

We may be unable to ship certain products to particular locations due to carrier restrictions, product size or weight, customs requirements, import regulations, or other logistical limitations.

If a shipping destination is not available at checkout, the product cannot currently be shipped to that location.

Shipping Rates

Shipping is not included for free with all orders.

Applicable shipping charges are calculated based on factors such as the destination, products ordered, package dimensions, weight, shipping method, and carrier availability.

The available shipping options and applicable shipping costs will be displayed at checkout before your purchase is completed.

Certain products or promotions may occasionally qualify for reduced or free shipping when specifically stated by Strivima.

For international orders, additional charges may apply, including customs duties, import taxes, brokerage fees, or other fees imposed by the destination country or local authorities. Unless otherwise stated, these charges are the responsibility of the customer.

International Shipping

Some Strivima equipment and merchandise may be shipped internationally.

International customers are responsible for ensuring that products ordered can legally be imported into their destination country and that the shipping address and contact information provided are accurate.

International shipments may be subject to customs clearance procedures, which can result in additional processing time. Delivery estimates for international orders are not guaranteed and may vary based on customs processing, carrier delays, local regulations, and other circumstances outside of Strivima's control.

Strivima is not responsible for customs duties, import taxes, brokerage fees, or other charges imposed by a destination country's government, customs authority, or carrier.

If an international shipment is refused or returned because the customer fails to pay applicable duties, taxes, fees, or other import-related charges, the customer may be responsible for any resulting return or reshipping costs.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow a short period of time for tracking information to become active after the carrier receives your package.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete shipping address is provided, your order may be delayed, returned to us by the shipping carrier, or require additional shipping charges for reshipment.

Strivima is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Stolen Packages

Once a shipment has been marked as delivered by the shipping carrier, Strivima is not responsible for lost or stolen packages.

If you believe your package has been lost or stolen, we recommend contacting the shipping carrier first. If you need additional assistance, please contact our support team and we will do our best to help.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us review your claim, please include:

• Your order number

• Photos of the damaged product

• Photos of the shipping box and packaging

We will review the information provided and work with you to determine an appropriate resolution in accordance with our return and refund policies.

Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages depending on inventory availability, product type, warehouse fulfillment, or shipping logistics.

If your order is shipped in multiple packages, tracking information may be provided for each shipment.

Shipping charges may vary depending on how products are fulfilled and shipped.

Shipping Delays

While we work hard to process and deliver orders as efficiently as possible, shipping delays may occasionally occur due to weather, carrier issues, customs processing, holidays, high shipping volumes, supply chain disruptions, or other circumstances beyond our control.

International shipments may experience additional delays due to customs clearance and local delivery procedures.

Delivery estimates are provided for informational purposes and are not guaranteed unless specifically stated otherwise.

We appreciate your patience and understanding when shipping delays occur.

Questions

If you have any questions regarding shipping, international availability, shipping charges, or your order, please contact us through the Contact page on Strivima.com.

Thank you for choosing Strivima.

Strength Every Stride.