Refund policy

Return & Refund Policy

Returns

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the following conditions:

  • Returns are accepted within 14 days of the item's delivery date.
  • Items must be returned in new, unused condition, with all original packaging, accessories, and documentation included.
  • Products showing signs of wear, damage, misuse, or alteration are not eligible for a refund.

Return Shipping

Customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error or the product arrived damaged or incorrect.

Order Cancellations

Orders may be canceled within 15 minutes of purchase, provided they have not entered the fulfillment process.

After this cancellation window expires, the order can no longer be canceled.

Final Sale Items

Items designated as Final Sale are not eligible for returns, exchanges, or cancellations.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and photos of the item and packaging so we can resolve the issue promptly.

Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please return your eligible purchase for a refund and place a new order.