Shipping policy

Shipping Policy

Last Updated: August 7, 2026

Thank you for shopping with Strivima. We appreciate your support and are committed to delivering your order safely and efficiently.

Shipping Locations

Strivima currently ships within North America.

At this time, we ship to addresses within:

The United States (including Alaska)
Canada

We currently do not ship to:

Hawaii
U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands
Locations that require air-only or ferry-only delivery and are not accessible through standard ground shipping services
Countries outside of North America

We look forward to expanding our shipping availability in the future.

Shipping Rates

Free standard shipping is included with every Stable Stepper order shipped within our eligible shipping regions.

If your order includes additional products or merchandise, any applicable shipping charges will be calculated and displayed at checkout before your purchase is completed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow a short period of time for tracking information to become active after the carrier receives your package.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete shipping address is provided, your order may be delayed, returned to us by the shipping carrier, or require additional shipping charges for reshipment.

Lost or Stolen Packages

Once a shipment has been marked as delivered by the shipping carrier, Strivima is not responsible for lost or stolen packages.

If you believe your package has been lost or stolen, we recommend contacting the shipping carrier first. If you need additional assistance, please contact our support team and we will do our best to help.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us resolve your claim, please include:

Your order number
Photos of the damaged product
Photos of the shipping box and packaging

We will review your claim and work with you to determine an appropriate resolution.

Multiple Shipments

Orders containing multiple items may occasionally be shipped in separate packages depending on inventory availability or shipping logistics.

If this occurs, tracking information will be provided for each shipment.

Shipping Delays

While we work hard to deliver every order as efficiently as possible, shipping delays may occasionally occur due to weather, carrier issues, customs processing, holidays, or other circumstances beyond our control.

We appreciate your patience and understanding if these situations arise.